Privacy Policy

HRV Direct Pty Ltd (ACN 152 150 359) (referred to as HRV, we, us or our) is a home improvement provider specialising in providing healthy home ventilation products. HRV has implemented this Privacy Policy to provide users of our website and our other services with information about how we collect, hold and use Personal Information you provide to us. If you wish to make any inquiries regarding this Privacy Policy, you should contact our Privacy Officer in any of the ways specified in clause 10.
We may, from time to time, review and update this Privacy Policy, including taking into account new laws, regulations and technology. All Personal Information held by us will be governed by our most recent Privacy Policy, posted on our website at

HRV is constantly improving and enhancing its services to clients, and may update this Privacy Policy from time to time. Any changes to the policy will be advised to you by updating this page on HRV’s website.

  1. What Personal Information do we collect?
    1. “Personal Information” is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained. Personal Information collected may include (but is not limited to) the following:
      1. name, postal and email address
      2. Australian Business Number (ABN)
      3. date of birth
      4. contact details including telephone numbers (landline and mobile)
      5. gender
      6. occupation, employment and salary details
      7. payment and bank/credit account detail
      8. consumer preference information and opinions.
    2. The Privacy Act describes ‘sensitive information’ as information relating to a person’s racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual orientation, criminal record, and health information about an individual. With your consent we may collect sensitive information. For example, we may collect information about your health including information about whether you have asthma, any allergies you may have and your sleeping patterns. If you provide us with sensitive information, we will as a matter of policy only use and disclose the information for the purpose for which it was provided or another related purpose, unless you agree otherwise, or where required by law.
  2. When and why we collect Personal Information
    1. We collect your Personal Information to allow us to conduct our business functions and to market and sell our products and services.
    2. We may collect your Personal Information when you:
      1. visit our website
      2. buy our products or services
      3. request information about us, our products or our services
      4. provide feedback
      5. fill in a form
      6. apply for a job with us, or
      7. contact us by telephone, fax, email, post or in person.
    3. We may also collect Personal Information about you via third parties (ie other organisations). However we will only collect your Personal Information in this way if it is unreasonable or impractical to collect this information directly from you or if we are otherwise permitted to do so.
  3. Information collected via our website
    1. We will not collect any Personal Information about users of our website except when they knowingly provide it or as otherwise described below.
  4. How is your Personal Information used?
    1. We use the Personal Information we collect about you for our business functions and activities, which may include the following:
      1. to communicate with you and provide you with information, products or services you have requested
      2. assist customers by providing them with information and support
      3. to manage and administer any account you may hold with us
      4. to promote and market our products and services to you or provide you with information that we believe may be of interest to you
      5. to personalise and customise your experiences on our website
      6. to help us research the needs of our customers and to market our products and services with a better understanding of your needs and the needs of customers generally
      7. to conduct research for the purposes of improving home health, particularly in relation to asthma, mould, allergies, home condition and air quality and for improving existing products or services or creating new products or services
      8. to process any job application submitted by you
      9. to allow us to provide advertising material to you regarding us, our clients, and other business partners, and
      10. share your Personal Information with our related entities, business partners and selected third parties, including for the purpose of the provision of credit to you.
    2. You consent to us using your Personal Information in the above ways.
    3. We may collect and use your Personal Information for other purposes not listed above. If we do so, we will make it known to you at the time we collect or use your Personal Information.
    4. We do not otherwise disclose your Personal Information without your permission, unless the disclosure is:
      1. in accordance with this Privacy Policy or any agreement you enter into with us
      2. required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act 1988 (Cth), or
      3. made with your consent.
    5. If you choose not to provide your Personal Information to us for the purposes set out in this Privacy Policy, we may not be able to undertake certain activities for you such as providing you with requested information, products or services.
  5. To whom we disclose your Personal Information
    1. Depending on the nature of your engagement with us, we may disclose your Personal Information to our related entities, to third parties that provide products and services to us or through us, or to other third parties (such as your referee(s) in connection with a job application you have submitted). If you apply for finance (for example, you obtain credit or otherwise do not pay for a HRV product immediately but over an extended period of time) HRV may collect information that is required to facilitate this finance and may share this information with our related entities including eduCollect Pty Ltd, eduFIN Pty Ltd or Realcash Pty Ltd so that your application can be assessed.
    2. We may also disclose your Personal Information to our website host or software application providers in certain limited circumstances, for example when our website experiences a technical problem or to ensure that it operates in an effective and secure manner.
    3. Unless otherwise specified in this Privacy Policy, we or our website host will not disclose any of your Personal Information to any other organisation unless the disclosure is made with your consent, required by law, or is otherwise permitted by law (including the Australian Privacy Principles).
  6. Overseas disclosure
    1. We are not likely to disclose your Personal Information to overseas entities or entities that do not have an Australian link.
  7. Marketing
    1. You consent to us using your Personal Information for sending you information, including promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent to us sending you such information by means of mail, telemarketing, email, SMS and MMS messages. You can contact us using the contact details specified in paragraph 10 if you do not want to receive marketing information from us or if you want to stop receiving telemarketing.
  8. Accessing and updating your Personal Information
    1. You are entitled to access Personal Information that we hold about you. If you request access to your Personal Information, in ordinary circumstances we will give you full access to your Personal Information. However, there may be some legal or administrative reasons to deny access. If we refuse your request to access your Personal Information, we will provide you with reasons for the refusal.
    2. A request for access can be made by contacting our Privacy Officer in any of the ways specified in paragraph 10.
    3. We take all reasonable steps to ensure that any Personal Information we collect and use is accurate, complete and up-to-date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information provided to us to keep it true, accurate, current and complete. Please contact us in any of the ways specified in paragraph 10 if you believe that the Personal Information is inaccurate or incomplete, and we will use all reasonable efforts to correct the information.
  9. Storage and security of Personal Information held by us
    1. We aim to keep your Personal Information secure. Any Personal Information that is collected via our website or which is held on our computer systems is protected by safeguards including physical, technical (firewalls, SSL encryption etc) and procedural methods.
    2. We do not collect sensitive or financial information about our users via our website.
    3. If we find that we have no further need for your Personal Information we may remove it from our systems and destroy all record of it.
  10. What to do if you have a question, problem or complaint about our use of your Personal Information or this Privacy Policy
    1. If you feel that your privacy has not been respected or that we have conducted ourselves inconsistently with this Privacy Policy, or for any other queries in relation to this Privacy Policy, please contact our Privacy Officer in any of the following ways:
      1. Phone : 1300 661 845
      2. Address : Level 12, 221 Miller Street, North Sydney, NSW 2060
      3. Email :
    2. We will investigate your queries and complaints within a reasonable period of time and will notify you of the outcome of our investigation.

Last updated: 7 April 2014